Understand a problem
Abandonment, slow loading or errors: the diagnosis connects what users experience with observable causes.
UX and technical audit · Gaspa BrusselsUX and technical audit. Clear findings. Priorities for action.
Gaspa reviews your application’s or website’s user journeys and technical operation to understand the difficulties you encounter. You receive a documented diagnosis and prioritised recommendations to support your next decisions.
First 30-minute conversation · Free · No commitment
250
completed projects
4.96/5
Sortlist · 18 reviews
Your starting pointA useful audit supports a specific decision.
Prepare an improvement
Before a redesign or a new feature, the audit identifies the issues to address and their dependencies.
Take over a product
Code, access, user journeys and documentation help establish a shared initial assessment.
Prepare a project takeover
An assessment makes access requirements, risks and initial actions visible before committing to the next phase.
THE PROCESS AT A GLANCE
- 01
Review
The scope and assessment criteria are defined.
- 02
Document
Each finding connects a problem to its impact.
- 03
Prioritize
Actions are prioritised to clarify the next steps.
An approach tailored to your context.
A visible problem. Causes to investigate.
Consider a journey where users abandon the process. The audit examines the screens, observed errors and technical operation together. Findings are documented and prioritised to distinguish quick fixes from more extensive work.
UX journeysTechnical diagnosisIllustrated findingsAction plan
Review
The scope and assessment criteria are defined.
Document
Each finding connects a problem to its impact.
Prioritize
Actions are prioritised to clarify the next steps.
Illustrative example · UX and technical audit This scenario does not describe a client project.
How we support youFrom observations to a practical action plan.
Each phase produces concrete deliverables. You see progress, understand the choices and approve the relevant points before moving forward.
Assess the current situation
01We review the product, its uses, access and service continuity constraints.
✓An intervention scope and priorities.
A defined review scope
02Journeys, environments, access and assessment criteria agreed with you.
✓Explicit assessment criteria and limitations.
A documented diagnosis
03Illustrated findings, impacts, risk levels and limitations of the elements reviewed.
✓Illustrated findings and their impact.
An action plan
04Prioritised recommendations and initial workstreams to prepare an estimate or implementation.
✓Recommendations ranked by priority.
Share the diagnosis
05We explain the findings, their limitations and the possible trade-offs.
✓A shared understanding of the next actions.
Document and follow up
06Decisions, interventions and monitoring points remain available to the team.
✓Continuity organised for the next phase.
Making the right choicesUX and technology: two perspectives on the same product.
The choice depends on your users’ needs, the existing system and the cost of future development. We make the trade-offs clear before development begins.
Reviewing the user experience
01Navigation, comprehension, information, interface states and journeys are reviewed for the selected audience and tasks.
✓Understand where the experience demands too much effort.
Reviewing technical operation
02Available code, performance, dependencies and operations reveal the constraints affecting the product.
✓Distinguish the symptom from the observed cause.
Key decisionsA report you can turn into actions.
These decisions are reviewed with your team. They determine the possible uses, responsibilities and conditions for the next step.
Illustrated findings
Each point specifies the context, observations and limitations of the checks performed.
Reasoned priorities
Impact, risk, dependencies and implementation conditions help determine what needs attention first.
Findings and next steps
The findings are explained alongside the possible trade-offs. The action plan supports a separate estimate or implementation.
CollaborationA prepared intervention, step by step.
A shared framework, demonstrations and explained decisions. Your team knows the next steps, expected deliverables and points to approve.
An approachable team
You know who manages, designs and develops your product. The right people join the conversation at the right time.
Clear checkpoints
You see progress regularly and approve screens, priorities and releases before the next step.
Decisions explained
Before taking action, we explain the impact on your budget, timeline and the product’s ability to evolve.
Step(01)
Define the scope
The scope, access, feasible checks and service continuity constraints.
WHAT WE DO
Gather the reported problems
Define the relevant journeys
Review available access
Identify dependencies
Clarify service continuity constraints
An explicit scope
An inventory of the existing system
Risks to examine
Prioritisation criteria
An intervention schedule
People involved
Project leadershipProject managerProduct DesignerYou and your stakeholders
What you approve
The scope, access, feasible checks and service continuity constraints.
The right expertise, a team that knows you.
Specialists are brought in according to the project’s needs; this introduction does not imply a fixed project team.
01Guillaume
Founder and project director
Strategy, discovery and leadership
02Luca
Lead developer
Architecture and development
03Hugo
Lead developer
Development and quality
04Matteo
Project Manager
Coordination and visibility
05Chiara
Project manager
Coordination, communication and follow-up
Client reviews4.96/5 ★★★★★
Sortlist · 18 reviews · checked 13/10/2026
Collaboration described by the people who experience it.
Our clients share what matters during a project: a team that is available, responsive and committed.
Read client reviews on Sortlist
We greatly appreciated the team’s availability and responsiveness, as well as their sincere commitment to understanding the specific needs of golf and meeting our requirements as closely as possible.
Valentin Outters
Alba Golf
An excellent experience with Gaspa Agency! A big thank you to the team for their professionalism and efficiency. The application was delivered on time, with a real ability to adapt and, above all, constructive suggestions.
Reda Belyazid
ProtectU
We appreciated Guillaume’s availability and the way his colleagues listened to us throughout our project.
Jules Gerard
Cupigo
Start a projectLet’s start with the decision you need to make.
No specification needed. Tell us about your idea, your current tool or the problem you want to solve. We will help you work out the next steps.
Free first conversationNo commitmentConfidential enquiry
4.96/5★★★★★
Sortlist
250
completed projects
Shall we discuss your project?
Guillaume Gasparini 
Founder of Gaspa
Before suggesting a solution or a team, we take the time to understand your needs, constraints and project goals.
Schedule a meeting“The team’s availability and responsiveness.”
Valentin OuttersHead of Product — Alba Golf AI
Frequently asked questionsUX and technical audit: answers to help you move forward.
Journeys and some behaviours can still be analysed. Technical checks are then limited; the scope and areas not examined are stated explicitly in the diagnosis.
Products and brands designed to evolve.
Axiom, Cupigo and Al Por Tres illustrate our work on product journeys, interfaces and identity. Expertise brought together to shape your project.
01Gaspa project showcase
SaaS platformVisual identity
Axiom
A digital ecosystem bringing together learning, content, live sessions and community.
02Gaspa project showcase
Cupigo
Mobile applicationProduct Design
Cupigo
A dating experience designed around real, time-limited interactions.
03Gaspa project showcase
AL POR TRES
Visual identity
Al Por Tres
A premium, welcoming identity for a brasserie within a padel club.