Fix defects
A problem is assessed based on its impact, context and whether it can be reproduced.
Application maintenance · Gaspa BrusselsApplication maintenance. A supported product. Clear interventions.
Gaspa organises maintenance for your web or mobile application: incidents, updates and improvements are tracked within a shared framework. You know what is covered, what takes priority and how the next phase is prepared.
First 30-minute conversation · Free · No commitment
250
completed projects
4.96/5
Sortlist · 18 reviews
Your starting pointMaintenance covers different needs.
Maintain the foundation
Dependencies, compatibility and monitoring points are tracked according to agreed responsibilities.
Evolve the product
Improvements and new features are reviewed separately to clarify their effort and priority.
Prepare future improvements
Requests are assessed to distinguish incidents, improvements and new features before planning work.
THE PROCESS AT A GLANCE
- 01
Assess
The incident’s impact and priority are clarified.
- 02
Fix
The solution is developed and checked.
- 03
Track
Delivery and monitoring points are documented.
An approach tailored to your context.
A reported incident. A tracked resolution.
Consider a defect reported by a user. It is assessed, reproduced and fixed in an appropriate environment. Checks and delivery are logged before confirming resolution to the team.
AssessmentFixesUpdatesDocumented follow-up
Assess
The incident’s impact and priority are clarified.
Fix
The solution is developed and checked.
Track
Delivery and monitoring points are documented.
Illustrative example · Application maintenance This scenario does not describe a client project.
How we support youA clear framework to support and maintain your product.
Each phase produces concrete deliverables. You see progress, understand the choices and approve the relevant points before moving forward.
Assess the current situation
01We review the product, its uses, access and service continuity constraints.
✓An intervention scope and priorities.
A support framework
02Scope, operating hours, priority levels and response arrangements defined contractually.
✓Agreed responsibilities and priorities.
Technical monitoring
03Targeted updates, checks, backups and controls according to agreed responsibilities.
✓Tracking of interventions and updates.
Documented continuity
04Intervention history, monitoring points and planning of next actions.
✓Accessible history and procedures.
Review with you
05Key scenarios, errors and exceptions are examined before the next phase.
✓Visible approvals and discrepancies addressed.
Document and follow up
06Decisions, interventions and monitoring points remain available to the team.
✓Continuity organised for the next phase.
Making the right choicesA maintenance framework suited to criticality.
The choice depends on your users’ needs, the existing system and the cost of future development. We make the trade-offs clear before development begins.
Planned support
01Organise updates, address defects and prepare improvements at an agreed pace.
✓Clear responsibilities and checkpoints.
Specific commitments
02Extended hours, escalation arrangements or on-call support are reviewed when the product’s operation justifies them.
✓Commitments formalised before support begins.
Key decisionsWhat needs to be clear before the first intervention.
These decisions are reviewed with your team. They determine the possible uses, responsibilities and conditions for the next step.
Access and product knowledge
Code, environments, dependencies and documentation are reviewed during takeover. Known limitations are identified.
Incidents and priorities
The reporting channel, impact level and response arrangements are agreed together. Taking on a request does not mean immediate resolution.
Deployment and continuity
Checks, backups, restoration and intervention history are organised according to agreed responsibilities.
CollaborationA prepared intervention, step by step.
A shared framework, demonstrations and explained decisions. Your team knows the next steps, expected deliverables and points to approve.
An approachable team
You know who manages, designs and develops your product. The right people join the conversation at the right time.
Clear checkpoints
You see progress regularly and approve screens, priorities and releases before the next step.
Decisions explained
Before taking action, we explain the impact on your budget, timeline and the product’s ability to evolve.
Step(01)
Take over
The scope, access, feasible checks and service continuity constraints.
WHAT WE DO
Gather the reported problems
Define the relevant journeys
Review available access
Identify dependencies
Clarify service continuity constraints
An explicit scope
An inventory of the existing system
Risks to examine
Prioritisation criteria
An intervention schedule
People involved
Project leadershipProject managerProduct DesignerYou and your stakeholders
What you approve
The scope, access, feasible checks and service continuity constraints.
Client reviews4.96/5 ★★★★★
Sortlist · 18 reviews · checked 13/10/2026
Collaboration described by the people who experience it.
Our clients share what matters during a project: a team that is available, responsive and committed.
Read client reviews on Sortlist
We greatly appreciated the team’s availability and responsiveness, as well as their sincere commitment to understanding the specific needs of golf and meeting our requirements as closely as possible.
Valentin Outters
Alba Golf
An excellent experience with Gaspa Agency! A big thank you to the team for their professionalism and efficiency. The application was delivered on time, with a real ability to adapt and, above all, constructive suggestions.
Reda Belyazid
ProtectU
We appreciated Guillaume’s availability and the way his colleagues listened to us throughout our project.
Jules Gerard
Cupigo
Start a projectLet’s prepare your application’s future.
No specification needed. Tell us about your idea, your current tool or the problem you want to solve. We will help you work out the next steps.
Free first conversationNo commitmentConfidential enquiry
4.96/5★★★★★
Sortlist
250
completed projects
Shall we discuss your project?
Guillaume Gasparini 
Founder of Gaspa
Before suggesting a solution or a team, we take the time to understand your needs, constraints and project goals.
Schedule a meeting“The team’s availability and responsiveness.”
Valentin OuttersHead of Product — Alba Golf AI
Frequently asked questionsApplication maintenance: answers to help you move forward.
Yes, subject to a review of the code, access, dependencies and operations. The takeover defines maintenance conditions and any preliminary work needed.
Products and brands designed to evolve.
Axiom, Cupigo and Al Por Tres illustrate our work on product journeys, interfaces and identity. Expertise brought together to shape your project.
01Gaspa project showcase
SaaS platformVisual identity
Axiom
A digital ecosystem bringing together learning, content, live sessions and community.
02Gaspa project showcase
Cupigo
Mobile applicationProduct Design
Cupigo
A dating experience designed around real, time-limited interactions.
03Gaspa project showcase
AL POR TRES
Visual identity
Al Por Tres
A premium, welcoming identity for a brasserie within a padel club.