Process cases
Information, documents and statuses follow a common logic from first contact to closure.
Business software · Gaspa BrusselsCustom business software. A tool that follows your rules.
When standard software requires too many workarounds, Gaspa develops an application suited to your activity. Cases, calculations, approvals and documents form a journey designed with the teams.
First 30-minute conversation · Free · No commitment
250
completed projects
4.96/5
Sortlist · 18 reviews
Your starting pointA business tool starts with actual work.
Apply your rules
Calculations, conditions and approvals are made explicit and integrated where decisions are made.
Coordinate teams
Office staff, field teams and partners find actions and information relevant to their responsibilities.
Give field teams a framework
Relevant cases and information follow interventions, with screens suited to the conditions of use.
THE PROCESS AT A GLANCE
- 01
Prepare
The case gathers the need and useful documents.
- 02
Carry out the work
The team finds its instructions and documents the work.
- 03
Approve
A manager reviews and closes the case.
An approach tailored to your context.
From an open case to an approved intervention.
Consider a team managing interventions. A request becomes a case, useful information follows the person doing the work and a manager reviews the report before closure.
CasesBusiness rulesField teamsApprovals
Prepare
The case gathers the need and useful documents.
Carry out the work
The team finds its instructions and documents the work.
Approve
A manager reviews and closes the case.
Illustrative example · Business software This scenario does not describe a client project.
How we support youYour rules become a tool for everyday use.
Each phase produces concrete deliverables. You see progress, understand the choices and approve the relevant points before moving forward.
Understand the field
01We observe processes, responsibilities, files and exceptions.
✓A shared understanding of the target operation.
Documented business rules
02Case states, calculations, approvals and exceptions clarified with the relevant people.
✓Explicit rules and exceptions.
Screens designed for each use
03Input, consultation and management designed around actual tasks, including fieldwork.
✓Journeys adapted to actual tasks.
A tool connected to everyday work
04Imports, exports, integrations and onboarding support defined within the scope.
✓Software connected to your environment.
Review with you
05Key scenarios, errors and exceptions are examined before the next phase.
✓Visible approvals and discrepancies addressed.
Support adoption
06A pilot, training and field feedback prepare rollout and the next phase.
✓Onboarding organised with your teams.
Making the right choicesAutomate a file or build software?
The choice depends on your users’ needs, the existing system and the cost of future development. We make the trade-offs clear before development begins.
Improve a limited tool
01Automation or configuration may be enough when the need is localised and responsibilities are simple.
✓Address the problem at the right scale.
Structure a shared process
02An application becomes useful when multiple roles, rules and sources need to work together.
✓A common foundation that evolves with the business.
Key decisionsWhat makes your software truly specific.
These decisions are reviewed with your team. They determine the possible uses, responsibilities and conditions for the next step.
Exceptions
Rare but important cases are described with their consequences. The journey specifies who decides when the rule is insufficient.
Documents and calculations
Templates, versions, formulas and source data are checked with the people who use them.
Handover
Access, operation and maintenance arrangements are documented to prepare the software’s future.
CollaborationFrom the field to rollout, with your teams.
A shared framework, demonstrations and explained decisions. Your team knows the next steps, expected deliverables and points to approve.
An approachable team
You know who manages, designs and develops your product. The right people join the conversation at the right time.
Clear checkpoints
You see progress regularly and approve screens, priorities and releases before the next step.
Decisions explained
Before taking action, we explain the impact on your budget, timeline and the product’s ability to evolve.
Step(01)
Observe
The target process, priority rules and first group of users.
WHAT WE DO
Observe an actual case
Map roles
Inventory business rules
Review source data
Identify tools to connect
A process map
Roles and responsibilities
Rules and exceptions
A data migration plan
A first workflow to roll out
People involved
Project leadershipProject managerProduct DesignerYou and your stakeholders
What you approve
The target process, priority rules and first group of users.
Client reviews4.96/5 ★★★★★
Sortlist · 18 reviews · checked 13/10/2026
Collaboration described by the people who experience it.
Our clients share what matters during a project: a team that is available, responsive and committed.
Read client reviews on Sortlist
We greatly appreciated the team’s availability and responsiveness, as well as their sincere commitment to understanding the specific needs of golf and meeting our requirements as closely as possible.
Valentin Outters
Alba Golf
An excellent experience with Gaspa Agency! A big thank you to the team for their professionalism and efficiency. The application was delivered on time, with a real ability to adapt and, above all, constructive suggestions.
Reda Belyazid
ProtectU
We appreciated Guillaume’s availability and the way his colleagues listened to us throughout our project.
Jules Gerard
Cupigo
Start a projectShow us how you work today.
No specification needed. Tell us about your idea, your current tool or the problem you want to solve. We will help you work out the next steps.
Free first conversationNo commitmentConfidential enquiry
4.96/5★★★★★
Sortlist
250
completed projects
Shall we discuss your project?
Guillaume Gasparini 
Founder of Gaspa
Before suggesting a solution or a team, we take the time to understand your needs, constraints and project goals.
Schedule a meeting“The team’s availability and responsiveness.”
Valentin OuttersHead of Product — Alba Golf AI
Frequently asked questionsBusiness software: answers to help you move forward.
No. Sample cases, files and a demonstration of your work are a good starting point. We turn these elements into understandable journeys, rules and acceptance criteria.
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